Sometimes there are good reasons for cancelling appointments. However, unlike brief medical appointments, it is impracticable to fill a counselling appointment that run for 50 minutes at short notice.
A late cancelled appointment is a loss to three people:
The client who is delaying their therapy progress
Another client who has been sitting on the waiting list to see the counsellor urgently
The counsellor who spent the morning preparing for the session
Our cancellation policy is based on the same rationale as the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you, if you do not use it, then it is unlikely at short notice it can be used by anyone else.
If you provide less than 24 hours notice to cancel or change an appointment, you will be charged half the scheduled fee for that appointment time. Where you cancel an appointment on the day or fail to attend an appointment, the full session fee will apply
We trust you will agree that this is a fair and reasonable policy, and we thank you for your understanding.